SHIPPING POLICY

Shipping Time

According to the orders placed to indonesia-craftshop , we make every attempt to ship your order within 1-2 business days after we received the ordered item from the manufacturer.

Shipping Methods

We use 3 delivery agencies. Each have different cost and delivery time. Here are the estimation of delivery time of each agencies:

DHL

Most expensive cost, shortest delivery time. Usually ships in 2-3 work days. We recommend this agency for you who order light items (i.e. less than 10 Kgs/ 22Lbs) and want them delivered fast. This agency is usually used for shipping sample products.

EMS

Less expensive cost, longer delivery time. Usually ships in 5-6 work days. We recommend this agency for you who order weightier items (i.e. 10 Kgs/ 22Lbs to 20 Kgs/ 44Lbs) and want them delivered less costly. This agency is usually used for shipping sample products.

MSAKargo

This delivery agency is used for bulk orders and furniture products. Usually ships in 3-4 weeks. We recommend this agency for wholesaler or importer who order less than L.C.L. (Less Than Container).

Your Shipping Account

This method is available for buyer that is has the own shipping account.

If all the above shipping methods does not suit with the buyer desire, Please contact us to discuss the suitable shipping method.

Shipping Costs and Handling Charges

Here is the EMS shipping cost table. For detail table please refer to this site. If you have question feel free to contact us.

For MSAKargo, the cost is calculated based on the volume. The unit is cubic metre (minimum 2 cubic metres). Here is the MSAKargo shipping cost table. Please feel free to contact us about the detail shipping informaton.

Group Shipment

We ship the items only when ALL of your order became available. Depending on the availability of the items you are purchasing, you might have to wait a bit longer for your order to ship, but you will save money on shipping.

If you are ordering items with different availabilities and wish to have them ship as each item became available, please place your orders separately. You will be charged a shipment fee for each shipment, but you will get some of your items earlier than one consolidated order.

Customs

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information. Additionally, when ordering from indonesia-craftshop, you are considered the importer of goods and must comply with all laws and regulations of the country in which you are receiving the goods.

The value of the item according to the type of items is stated on the customs form for any shipment going outside of the country. If the order is a gift, the package is marked Gift, but the value of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Moreover, please note that the customs duty and customs fee of a gift will be borne by the receiver.

Where is My Items?

Please check the following points from "Order History" in "My Account". Go to "Order History" page and look for the corresponding order. If the "Status" of the order is "Waiting for Arrival" and the order includes the items which "Availability" are few weeks, it may take time to ship the order. If the "Status" of the order is "Shipment Completed" and you had chosen "EMS", you can track your orders. Click "Track Your Orders" and follow the instructions.

The inquiry about an order is accepted also by email. Please contact our customer service from your registered email address.

Deliverable Destinations

On indonesia-craftshop, we only show the areas where we can surely ship the goods as of today. We will check whether we are able to ship, and there may be a case that is possible, so please contact our customer service.

For furniture shipped via MSAKargo, It will only delivered to the port nearest to your address. After your order arrive, you should be contacted by the authorities.

Delivery to P.O.Boxes

Orders shipped via EMS cannot be delivered to P.O. boxes.

Undelivered

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact our customer service

RETURN POLICY

Return And Exchange

We are sure that you will be satisfied with every item you purchase at our website, but in case if you aren't satisfied with it, we will accept the refund, return, and exchange of items within 1 days of delivery. We cannot accept refund, return, and exchange of items more than 1 days after delivery, regardless of reason. Please check the condition of the items you purchased soon after receiving them.

In case if you need to return or Exchange items, please contact us in advance with your Order Number and Item Number following the instruction written on the back of invoice. Our customer service staff will email you back to follow up your request.

Returning Gifts

We accept the return of gifts within 1 days of delivery, just like the usual return.
In case if you need to return or Exchange items, please contact us in advance with the name of sender and Order Number following the instruction written on the back of invoice. Our customer service staff will email you back to follow up your request.

Defective, Damaged Or Wrong Items

If any package arrives and shows signs of external damage, DO NOT ACCEPT IT. Refuse it. Insist that the carrier tell you what procedure to follow, and notify us immediately.
In case you found damages or defects on the items after receiving them or received wrong items, quickly contact our "Customer Service" with your Order Number, Item Number and the details of the trouble following the instruction written on the back of invoice in advance of returning any items. Our customer service staff will tell you the procedures.
We will exchange it as soon as we receive the returned item, if we have the item in stock. If it is already out of stock, we will refund the price of the item.

How To Return

When you return the items, please complete the necessary information following the instruction written on the back of the invoice, and return it with the items to the following address. When you send the items, please send them with the same packing in which they were delivered (to the extent possible). Customer is responsible for all shipping charges of returned items.

BINA INDO PRATAMA LLC.
indonesia-craftshop Returned-goods Desk
Jalan Setiabudi 6/156B, Bandung, 40131
West Java, Indonesia

Refund

We will start the refund procedure immediately after we receive your returned items. We may ask you to give us time to complete the procedure, depending on the status of the return process. As soon as the processing is completed, we will inform you by email.

The refund is sent to you by using 2checkout or by western union.

If you have any questions regarding returns and refunds, please feel free to contact our customer services.